Issues with Order - Personalised Items
This form is to be completed if you have issues with your order. Please note we will be unable to review your request unless this form is completed fully. This process has been introduced to identify customers with genuine order issues and to identify those who are misusing the process or filing fraudulent claims.
Personalised and bespoke products are exempt from refunds. Replacements will only be approved if after conducting an exhaustive review we determine with our printing supplier that an issue is indeed present.
If a request is made simply because of 'change of mind', this will be promptly refused as samples are available to view to ascertain quality - bespoke/personalised items cannot be resold to other customers.
Please also note that we will use the information and evidence supplied to speak with our printing supplier and/or courier before arriving to a conclusion. We will not be pressured into providing a response without conducting this investigation.